We believe in long-term working relationships and prefer to work with organisations who share this ethos. Existing clients with support contracts are prioritised above taking on new work, and we carefully schedule projects around existing project and support contracts to ensure that we can provide effective top quality support.
A support portal allows your team to submit and track progress on tickets, and we are available via chat, email, and phone for emergencies. Your project will always be handled by Big Salami Ltd., and never subcontracted to or supported by outside parties. This ensures everything is done to the highest standards and in the best interests of your business and customers.
We offer competitive pricing, which is tailored to your requirements and project complexities. The spirit of our support contract is to provide your team with top-quality services at a fixed monthly cost, which includes the monitoring tools and the time we spend performing maintenance and manual checks. This gives you a fixed support cost with a significant savings (compared to performing these tasks at a standard hourly rate).
For more information and a quotation, please call us or send a message with your requirements.